Don’t Hit Snooze on the Small Wins!

Celebrating the moments in between can change everything (honestly). We’re usually pretty good at recognizing the big[…]

The Power in the Small Connections

Picture this: There’s a 16 year old, rocking a visor and smelling like fryer oil, holding down[…]

The Quarterly Customer Service Audit You Need in Business

A few years ago, I heard a woman by the name of Rachel Hollis talk about her[…]

Top 3 Reasons for Bad Reviews (And How to Turn Them Around!)

No business wants to receive a bad review. It stings to know that something went wrong or[…]

The Three Levels of Empathy to Skyrocket Loyalty

Customer service isn’t just about solving problems – it’s about how people feel when they interact with[…]

The Ultimate Guide to Social Media Customer Service (Start Here!)

There’s no doubt in today’s day and age that social media is huge. There’s over 5 billion[…]

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